[ Support ]

Software Maintenance & Support

We keep your custom software healthy, secure, and evolving

01

Remote Support

Fast help with bugs, questions, and small changes — no travel, no waiting

  • Instant response
  • Screen sharing
  • Secure channels
  • EU-based team
from 290€
02

Proactive Maintenance

Dependency updates, performance checks, and monitoring to prevent issues

  • Dependency updates
  • Security patches
  • Performance monitoring
  • Monthly health report
from 690€
03

24/7 Emergency

Critical incidents handled around the clock

  • For Scale & Enterprise plans
  • Maximum response time: 2h
  • Also on holidays
  • Dedicated engineer
In plans

How to Reach Us

01

Email

support@bratux.com

Response within 24 hours

Send Email
02

Contact Form

Online Request

Describe your issue in detail

Open Form

Maintenance Plans

Choose the right plan for your software

Starter

For small apps

290€/month
  • Up to 4 hours/month
  • Response time: 48 hours
  • Email support
  • Bug fixes & small changes
  • Monthly cancellation
Select Plan
POPULAR

Growth

For active apps

690€/month
  • Up to 10 hours/month
  • Response time: 24 hours
  • Priority email & chat
  • Dependency updates
  • Performance monitoring
  • Monthly health report
Select Plan

Scale

For business-critical apps

1.290€/month
  • Up to 20 hours/month
  • Response time: 8 hours
  • Dedicated engineer
  • Proactive monitoring
  • CI/CD pipeline maintenance
  • Quarterly architecture review
Select Plan

Enterprise

Custom SLA

on request/month
  • Custom hours
  • Response time: per SLA
  • 24/7 emergency hotline
  • Personal account manager
  • On-call rotation
  • SLA guarantee
Select Plan